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  Customer Service Representative-GCC A Role Discovery Center by TalentSphere
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SATISFACTION AREAS IN THIS ROLE
Functional  
Social & Environmental  
Career & Life Outside of Work  
Additional Q&A  

Summary

"With no roof over our heads, in deep shock. And then the Red Cross showed up ...!"
The Greater Carolinas Chapter of the American Red Cross is a mission driven organization positively impacting people's lives. The right Customer Service Representative will gain personal satisfaction through 1) adopting this mission centric organizational emphasis, 2) applying their capabilities with people -staff and volunteers who live the mission, and 3) contributing personal performance and ideas to create a better GCC community.
 

Functional Satisfaction

  What might I find satisfying in regard to performing specific tasks and functions in this role?
     
   

 

     

Social & Environment Satisfaction

  What might I enjoy or find attractive about the people, work environment, equipment, facilities, management or mission of this role and its community?
     
   

 People and Environment

 The core staff has an average length of service of 12 years with the American Red Cross. 

 Enjoy the autonomy in executing against agreed upon objectives without being "micro-managed". 

 Be part of a company of dedicated people, where everyone jumps in to do what needs to be done, regardless of position.

 Work in a small company dedicated to the welfare of your community.

 Avoid bureaucracy and red tape.

 Experience the energy of being on a talented team elevating the Greater Carolinas Chapter to prominence.

 

 

     

Life Satisfaction

  What will this work role offer my life and needs beyond work such as compensation, benefits and other factors that I might consider attractive with regard to my quality of life?
     
   

 GCC- American Red Cross salary is competitive for the non-profit Charlotte business sector. In addition, a wide variety of benefit options are available including:

1. Health Insurance with GCC contribution

2. Life Insurance

3. Long-term Disability

4. Defined benefit pension plan

5. 401-K with GCC matching %

6. 403(b) Retirement Savings program

7. Flexible Spending Accounts

8. Pre-tax plan for ancillary benefits

9. Employee Assistance Plan

10. 12 Paid Holidays

11.. Bereavement leave

12. Time-off after disaster assignments

13. Community Service time

  

 

     
  If I perform well, what can I expect in career and compensation advancement?
     
   

Performance Feedback 

Employees and their supervisors are encouraged to discuss job performance and goals on an informal, day-to-day basis.  A formal performance review may be conducted at any time at the discretion of the employee's supervisor.  Performance reviews are intended to reflect the employee's effectiveness on the job, and are a continuing record of job performance.  They allow the supervisor to measure the employees' work against the requirements of their positions, review results of negotiated business goals, and assess general performance behaviors.

 

Employees can expect to receive performance reviews at least annually on the close of the Chapter's fiscal year.    

 

Salary increases are related in part to individual performance as assessed on the employee's performance review and are considered on the basis of the salary grade, the Chapter's financial capacity and in the Chapter's sole and absolute discretion.

 

As a result of performance feedback, employee development activities may be pursued.  Employee development is a collaborative effort between the Chapter, supervisors, and employees to align individual goals with the overall direction of the Chapter.  Development efforts are focused on building the capabilities of all employees.   

 

     
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