Assumes primary responsibility for the development and management of Authorized Provider Health & Safety programs and instructors, with the main focus being increased reach and revenue.  Responsible for the day-to-day operational management of all activities related to the Authorized Provider program, including developing, implementing and evaluating program and training policies, procedures and standards (according to MAPP); determining program service levels and enhancements; providing technical advice and/or supervision of Red Cross H&S programs and training offered through the authorized provider network. Responsible for increasing AP & Aquatic sales for the Greater Carolinas Chapter jurisdiction (includes Charlotte, Lake Norman and Statesville offices). 

 Experience or Training

1. Bachelors degree in Marketing or Business Administration or equivalent experience, for a minimum of 3 years, sufficient to successfully perform the essential duties of the job listed above. 

2. Experience working with students, instructors, volunteers and Authorized Providers in both aquatics and classroom taught Red Cross programs preferred. 

3. Excellent written and verbal communication skills and computer skills.

4. Experience with database reporting and basic accounting practices preferred.

5. Organized and efficient work habits with an aptitude for detail work and the ability to prioritize and work independently.  Positive conflict resolution skills required.

6. Proven ability to meet and exceed high personal and organization goals, objectives and quotas. 

7. Instructor Authorization as a Red Cross FA/CPR/AED Instructor must be maintained.

8. Effective Team Player with the ability to work with diverse paid staff, volunteers and clients who have diverse needs.

9. Ability to meet deadlines while working under pressure and with distractions.

10. Willingness to work flexible hours, as required; dependability a must!

11. Willingness to travel between various office locations in Charlotte, Lake Norman and Statesville as needed to meet with AP customers and for department and Chapter meetings.

12. Spanish language skills a plus.

Required Licenses and/or Certificates:

North or South Carolina driver's license and satisfactory driving record. 

Lay Responder CPR/AED + First Aid Basic Level Certification

Lay Responder Instructor Certification w/in 6mos of appointment start date.

 People and Environment

 The core staff has an average length of service of 12 years with the American Red Cross. 

 Enjoy the autonomy in executing against agreed upon objectives without being "micro-managed". 

 Be part of a company of dedicated people, where everyone jumps in to do what needs to be done, regardless of position.

 Work in a small company dedicated to the welfare of your community.

 Avoid bureaucracy and red tape.

 Experience the energy of being on a talented team elevating the Greater Carolinas Chapter to prominence.

 GCC- American Red Cross salary is competitive for the non-profit Charlotte business sector. In addition, a wide variety of benefit options are available including:

1. Health Insurance with GCC contribution

2. Life Insurance

3. Long-term Disability

4. Defined benefit pension plan

5. 401-K with GCC matching %

6. 403(b) Retirement Savings program

7. Flexible Spending Accounts

8. Pre-tax plan for ancillary benefits

9. Employee Assistance Plan

10. 12 Paid Holidays

11.. Bereavement leave

12. Time-off after disaster assignments

13. Community Service time

Performance Feedback 

Employees and their supervisors are encouraged to discuss job performance and goals on an informal, day-to-day basis.  A formal performance review may be conducted at any time at the discretion of the employee's supervisor.  Performance reviews are intended to reflect the employee's effectiveness on the job, and are a continuing record of job performance.  They allow the supervisor to measure the employees' work against the requirements of their positions, review results of negotiated business goals, and assess general performance behaviors.

Employees can expect to receive performance reviews at least annually on the close of the Chapter's fiscal year.    

Salary increases are related in part to individual performance as assessed on the employee's performance review and are considered on the basis of the salary grade, the Chapter's financial capacity and in the Chapter's sole and absolute discretion.

As a result of performance feedback, employee development activities may be pursued.  Employee development is a collaborative effort between the Chapter, supervisors, and employees to align individual goals with the overall direction of the Chapter.  Development efforts are focused on building the capabilities of all employees.