Coordinates the day-to-day activities of the Transportation Services Program in the Lake Norman/Iredell County area. Oversees the scheduling and day to day activities of the volunteer drivers who transport our clients (mostly seniors) to lifesaving doctor's appointments such as weekly dialysis appointments. This position will receive training, guidance and regular support from the Transportation Services Department Headquarters in Charlotte. Main work site is the Lake Norman office, but flexibility is needed to travel for routine meetings between all 3 office locations in the Greater Carolinas Chapter jurisdiction; Charlotte, Lake Norman and Statesville. 

 Experience or Training Required:

1. College degree and one year of work related experience in a volunteer program or equivalent in

    experience (i.e. 3 years working with volunteer management).

2. Effective written and oral communication skills.

3. Excellent customer service and problem solving skills.

4. Organized and efficient work habits with ability to prioritize.

5. Professional telephone manner and ability to communicate information courteously to the

general public, paid staff, and volunteers.

6. Must take defensive driving Instructor Course within 90 days of employment. 

7. Ability to work with diverse paid staff, volunteers and visitors who have diverse needs.

8. Ability to work under pressure and with distractions and work alone.

9. Ability to maintain confidentiality of information.

10. Ability to use office equipment (computer-Microsoft Word and Excel, printers, FAX, 2-way

    radio).

11. Willingness to work flexible hours.

12. Prefer bilingual in Spanish.

License or Certificate Required:

Valid NC or SC Driver's License

Good Driving Record

 People and Environment

 The core staff has an average length of service of 12 years with the American Red Cross. 

 Enjoy the autonomy in executing against agreed upon objectives without being "micro-managed". 

 Be part of a company of dedicated people, where everyone jumps in to do what needs to be done, regardless of position.

 Work in a small company dedicated to the welfare of your community.

 Avoid bureaucracy and red tape.

 Experience the energy of being on a talented team elevating the Greater Carolinas Chapter to prominence.

 GCC- American Red Cross salary is competitive for the non-profit Charlotte business sector. In addition, a wide variety of benefit options are available including:

1. Health Insurance with GCC contribution

2. Life Insurance

3. Long-term Disability

4. Defined benefit pension plan

5. 401-K with GCC matching %

6. 403(b) Retirement Savings program

7. Flexible Spending Accounts

8. Pre-tax plan for ancillary benefits

9. Employee Assistance Plan

10. 12 Paid Holidays

11.. Bereavement leave

12. Time-off after disaster assignments

13. Community Service time

Performance Feedback 

Employees and their supervisors are encouraged to discuss job performance and goals on an informal, day-to-day basis.  A formal performance review may be conducted at any time at the discretion of the employee's supervisor.  Performance reviews are intended to reflect the employee's effectiveness on the job, and are a continuing record of job performance.  They allow the supervisor to measure the employees' work against the requirements of their positions, review results of negotiated business goals, and assess general performance behaviors.

Employees can expect to receive performance reviews at least annually on the close of the Chapter's fiscal year.    

Salary increases are related in part to individual performance as assessed on the employee's performance review and are considered on the basis of the salary grade, the Chapter's financial capacity and in the Chapter's sole and absolute discretion.

As a result of performance feedback, employee development activities may be pursued.  Employee development is a collaborative effort between the Chapter, supervisors, and employees to align individual goals with the overall direction of the Chapter.  Development efforts are focused on building the capabilities of all employees.